Frontpoint Security Solutions, LLC Privacy Policy
Updated June 1, 2026
PLEASE READ THIS POLICY CAREFULLY TO UNDERSTAND HOW WE TREAT YOUR PERSONAL INFORMATION AS WELL AS YOUR CHOICES AND RIGHTS. IF YOU DO NOT AGREE WITH THE TERMS OF THIS POLICY, YOU SHOULD NOT ACCESS OR USE OUR PRODUCTS OR SERVICES, OR OTHERWISE INTERFACE WITH US. BY USING OR ACCESSING OUR WEBSITES, REGISTERING OR SUBMITTING YOUR INFORMATION, OR INTERACTING WITH US, YOU CONSENT TO THIS POLICY AND TO OUR COLLECTION AND SHARING OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THE TERMS OF THIS POLICY.
For California residents: Additional information regarding our privacy practices under the California privacy laws, including “Notice at Collection” is available here.
For residents of other U.S. states, please refer to the section titled “Other State Privacy Rights” at here.
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1. Scope of this Policy.
This privacy policy (“policy”) describes how Frontpoint Security Solutions, LLC and its affiliates (“Frontpoint”, “we”, “us”, or “our”) collect, use, and disclose your personal information
- when you access and use our websites (including, without limitation, http://www.frontpointsecurity.com) (the “Website”), as well as our mobile applications, platforms, and other online solutions, features, subdomains, and/or content that are made available by Frontpoint and include a link to this policy (the “App” and together with the Website are collectively referred to as “products or services” or the “Services”);
- when you engage in “General Interactions” with Frontpoint, which refers to your interactions with our business operations when you request information from or make general inquiries with Frontpoint, receive products and services from Frontpoint, or access Frontpoint’s business premises as a visitor, among others; and
- when you act as our job applicant, former or existing employee (or a dependent of our employee), independent contractor, temporary worker, or corporate officer or director (collectively, “Personnel”).
The term “you” or “your” refers to a natural person that interacts with our Services, works or seeks work as our Personnel, or otherwise engages in General Interactions with us.
This policy does not apply to:
- Third-Party Websites. Our Website and App may contain links to websites operated and maintained by third parties, over which we have no control. Privacy policies on such linked websites may be different from this policy. You access such linked websites at your own risk. You should always read the privacy policy of a linked website before disclosing any of your information on such a website.
This policy also describes the choices available to you regarding our use of your personal information, your rights in relation to your personal information, and how you can access, update, and control how we process your personal information.
2. Personal Information We May Collect About You.
A. What is “personal information”?
“Personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or a household, where applicable under certain U.S. state privacy laws. We may de-identify, aggregate, and/or anonymize your personal information by excluding and removing data components (such as your name, email address, or linkable tracking ID) through obfuscation, or through other means so that the resulting dataset is no longer personally identifiable to you (such resulting dataset is known as “Aggregated Data”). When we de-identify personal information to become Aggregated Data, we will not attempt to re-identify the data except to confirm that it remains de-identified or as otherwise required by applicable law. Our use of Aggregated Data is not subject to this policy.
B. Information We May Collect
The information we collect depends upon the nature of our relationship with you, the method you communicate with us, and the purposes of your interaction with us, among others. Within the preceding twelve (12) months, we may have collected the following types of personal information for the purposes listed below:
- Identifiers (including Sensitive Personal Information), such as real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, phone number, email address, account information (including user name, account ID, and password), identification information (including social security number, other tax ID number, or photo ID), or other similar identifiers. Sensitive personal information in this category includes your social security number, tax ID number, or state photo ID number.
- Demographic Information (including Sensitive Personal Information) that identifies, relates to, describes, or is capable of being associated with a particular individual, such as name, signature, physical characteristics or description, address, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Sensitive personal information in this category includes your account log-in and password, bank account number and access code, credit card and debit card number and access code, medical information, or health insurance information.
- Protected Classifications (including Sensitive Personal Information), such as characteristics of protected classifications under California or federal law, such as race, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, disability, citizenship status, and military and veteran status. Most information in this category also constitutes Sensitive personal information.
- Commercial information, such as records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
- Note that we do not store your credit card information (credit card number, name on card, security code, expiration date, and CVV). Only payment processors may store your payment card information to facilitate payment.
- Biometric Information and Health information, such as age, gender, medical conditions, or allergies. Most information in this category also constitutes Sensitive personal information.
- Internet or other electronic network activity information, such as browsing history, search history, device identifier that we may use to identify the device(s) you use to access our Services, and other information regarding your interaction with our Services;
- Social Media Information: In addition, we may collect your profile information in connection with your social media account if you connect with us through third-party websites, such as Meta, X, or LinkedIn.
- Geolocation data, such as region, country, state, Zip or postal code, or information collected via Cookies and other similar tracking technologies or Apps; to the extent you configure the setting of our Services to enable precise geolocation to identify your location within a geographic area that is equal to or less than the area of a circle with a radius of 1,850 feet, such geolocation data collected is known as “precise geolocation data” under most U.S. state privacy laws, and constitutes “Sensitive personal information.”
- Audio and Visual information, such as customer support call recordings and information captured by camera (as described below in the “Personal Information Collected Through the Security Camera and other Camera-Enabled Products” section), electronic, visual, thermal, or similar information;
- Professional or employment-related information (includes Sensitive Personal Information):
- Personnel Information, which may include employment candidacy information, including contact, resume, and salary information as part of submissions for employment opportunities, characteristics of protected classes or groups under state or federal law, such as gender, sexual orientation, disability, citizenship, primary language, immigration status, and marital status, SSN, previous work experience, education, transcript, driver’s license information, passport number, and information relating to references, bank account information for payroll operations, benefit enrollment information, and health insurance information (where the personnel is benefit-eligible), or other personal information for enforcement of our HR/personnel policies, employment contracts, and contractor agreements, including other information disclosed in other HR policies. Sensitive personal information within this category includes your social security number, state photo identification number, passport number, bank account, protected classification, benefit enrollment records, and health insurance information.
- Professional Contacts, which may include your occupation, industry, and professional profile that you display publicly or that you voluntarily provide to us at any online or offline corporate events.
- Inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
- From publicly accessible sources (e.g., government databases);
- Directly from a third party (e.g., our service providers for the Services, marketing and advertising partners);
- From a third party with your consent (e.g., your bank, financing partners, payment processors, affiliate partners, or via social media plugins); and
- From Cookies, tracking pixels, and other online tracking tools on our Services.
- Video and audio feeds and recordings from cameras, which may include video and audio streams captured in the surrounding environment, such as bystanders within range of the cameras, regardless of your or their knowledge of such data collection;
- Device information transmitted by your connected devices, including MAC address, device status, information about your home wi-fi network and error reports, and alarm being set via a voice command sent from a smart device;
- Content of voice communications sent to our customer support or professional monitoring specialists through our products and services;
- Information concerning your usage of our products and services, such as arming and disarming your security system, your viewing of video footage, your communication with our customer support center, when and who locked or unlocked doors, locks, or other entry point(s), room temperature, and Smart lighting’s status as on or off; and
- Surrounding information, such as detection of motion, glass breaking, and a door or window opening, detection of smoke, detection of carbon monoxide, and detection of water.
- Cookies: Cookies are small text files stored on your device (such as a computer or smart device) when you visit our Website or App.
- Chat Technology: We might answer consumer questions using a chat feature. These tools may gather personal information to the extent you provide it to the chat technology. If you do not agree to recording, you should not proceed with chat support as conversations carried out through the chat tool are recorded.
- Pixels, Web Beacons, and other similar tracking technologies: We may use other automatic data collection technologies that work similarly to Cookies, such as web beacons (clear gifs, pixel tags, and single-pixel gifs), UTM codes, or APIs. For example, pixel or similar technologies can track how a website visitor navigates through and interacts with the Services. Web beacons and similar technologies can monitor whether you received and opened our email.
- Social Widgets: These are buttons or icons provided by social media platforms that allow you to interact with social media services when you view a webpage or mobile app screen on the Website. These social widgets are controlled by third parties and may collect browsing data, which may be received by the third party that provided the widget.
- Session replay tools: These tools record your interactions with the Services, such as how you move throughout our Services and engage with our webforms. This information helps us identify and fix technical issues visitors may be having with the Services.
- Embedded scripts and SDKs: We may use these codes to build and integrate custom experiences on our mobile applications and other online properties, some of which may be developed by a third party.
- Cookie Management Tools: Under certain circumstances, the collection of personal information through Cookies may be considered a “sale”, “sharing”, or “targeted advertising” in certain U.S. states that have passed consumer privacy laws. You may disable these features by clicking on the “Manage Preference” button on the Cookie banner. Within the “Manage Preference” setting, you can opt out of Targeted Advertising by switching the “Do Not Sell or Share My Personal Information” toggle to the right and then click the “Save” button.
- Global Privacy Control: We recognize “Global Privacy Control”, which is a technical specification available for certain browsers that you can use to automatically inform websites of your privacy preferences for certain Cookies. You can find out more about and set up GPC at https://globalprivacycontrol.org.
- NAI/DAA Opt-Out: Certain third-party providers of Cookies that we use may be members of the Network Advertising Initiative ("NAI") or Digital Advertising Alliance ("DAA"). The NAI provides information regarding targeted advertising and the opt-out procedures of NAI members, including opt-out mechanisms for web browsers, mobile and other connected devices, and a tool to opt out from participating NAI members using your hashed email address for interest-based advertising. You may also visit the DAA's website, which provides information regarding targeted advertising and offers an opt-out for DAA-participating companies.
- Google Analytics: We may use Google Analytics to collect and process data about how visitors use our Websites and report on activities and trends. The data collected includes data related to your device/browser, your IP address, and on-site activities to measure and report statistics about user interactions. You can learn about Google's practices, and opt out by visiting https://tools.google.com/dlpage/gaoptout to install the opt-out browser add-on feature.
- Your Web Browser Settings: You may manage the Cookies’ settings by following the instructions below for several popular browsers:
- For example, we may use your personal information to confirm that a promotional campaign for our home security systems was displayed correctly to the intended audience, to measure the reach and frequency of our digital advertisements, and to ensure that our advertising partners are delivering impressions in accordance with contractual and regulatory requirements. These activities help us maintain the accuracy and integrity of our advertising efforts and ensure compliance with industry standards.
- Protect, investigate, mitigate, and deter against fraudulent, malicious, unauthorized, infringing, or illegal activities relating to our business operations, assets, or products and services, or to monitor and ensure the safety and security of our premises, property, employees, and visitors; and/or
- Verify your identity and/or confirm that individuals are authorized to access, use, or share information related to our products or services.
- Identify and resolve technical errors that impair the intended functionality of our security systems, App, Website, and other Services; and/or
- Troubleshoot issues with your Frontpoint equipment and ensure that alarm signals and monitoring communications function as intended.
- This may include product or bundle recommendations during your browsing or purchasing session. For example, if you select a particular Frontpoint product or bundle, we may suggest complementary equipment that is commonly paired with your selection, such as recommending an outdoor camera to accompany a garage door sensor.
- Operation of our Website or App, including your Frontpoint account.
- Facilitation or completion of transaction(s) for which we collect personal information, such as
- To confirm and/or fulfill your order;
- To provide products and services to you;
- To send you requested product or service information; and
- To send product updates or warranty information.
- Maintenance of accounting records, analyzing financial results, complying with internal audit requirements, maintaining our databases and back-ups, obtaining or maintaining insurance coverage; managing risks, or obtaining professional advice, and/or other activities in connection with our business operations.
- Communications with you about your use of the Services, our products and services, and other interactions with Frontpoint, retention of communication records, responses to customer service requests, comments and inquiries, managing our relationships with you as existing or potential customers, and for other customer care purposes.
- Corporate affiliates;
- Service providers that we use to help us run our business or deliver our products and services to you, such as our alarm monitoring company, platform provider, website and cloud hosting provider, payment service providers, suppliers, and delivery companies;
- First responders contacted in the event of an alarm or emergency signal;
- Business partners that we use to promote our products, such as marketing agencies, resellers, or affiliate partners;
- Online advertisers or data analytics providers, such as Meta and Google, for advertising purposes or for assessing our advertising and marketing campaigns and learning more about you and other users of our Website;
- Third-party entities to which you have consented to, such as social media sites you choose to link your account to or third-party payment providers;
- Law enforcement and government authorities;
- Credit reporting agencies;
- Our insurers, brokers, banks and lenders;
- In connection with a corporate transaction, i.e., in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of our company or some or all of our assets; and
- Our investors and professional advisors.
- To respond to any questions, complaints, or claims made by you or on your behalf;
- To comply with laws and regulations and provide to law enforcement agencies;
- To preserve our business records; and/or
- To conduct our business operations.
- Using the “unsubscribe” link in emails
- Texting the word “STOP” to us in texts; or
- Updating your marketing preferences at http://go.frontpointsecurity.com/forms/SubscriptionManagement.
- Rights to Know/Access. You have the right to request to access or know (i) the specific pieces of personal information we have about you; (ii) the categories of personal information we have collected about you; (iii) the categories of sources from which that personal information was collected; (iv) the categories of personal information we have disclosed for a business purpose, sold, or shared; (v) the categories of third parties to whom your personal information was disclosed, sold, or shared; and (vi) the purposes for collecting, selling, or sharing your personal information. Generally:
- We have collected the categories of personal information detailed in the section titled “Personal Information We May Collect About You” above.
- We have disclosed, sold, or shared certain categories of personal information detailed in the “Notice at Collection” section above.
- Right to Correct. Subject to certain exceptions, you may have the right to request that we correct the personal information that we have collected or maintain about you.
- Right to Deletion. Subject to certain exceptions, you may have the right to request that we delete the personal information that we have collected or maintain about you. We may deny your request under certain circumstances, such as if we need to comply with our legal obligations or complete a transaction for which your personal information was collected. If we deny your request for deletion, we will let you know the reason why.
- Right to restrict or opt out of the sale and “sharing” of your personal information. You may have the right to opt out of the sale or sharing of your personal information and can do so by using the settings on the Cookie Banner or by broadcasting an opt-out preference signal (i.e., Global Privacy Control), or select other options as fully described in the section titled “Your Privacy Choices with respect to Cookies”. using the “Data Request” tab on the Privacy icon popup on our Website.
- Right to Limit Use and Disclosure of Sensitive Personal Information. In certain circumstances, a California resident has the right to limit the use and disclosure of Sensitive Personal Information. Our use of your Sensitive Personal Information is necessary to provide products or services, or conduct HR operations as reasonably expected by an average consumer and not for those purposes for which you may exercise a right to limit the use or disclosure under California privacy laws. While this right is not applicable to how we collect or use your Sensitive Personal Information, we provide this information as this is a core part of your rights as a California Consumer.
- Right to be Free from Discrimination. If you choose to exercise any of these rights, we will not discriminate against you. Unless permitted by the California laws, we will not:
- Deny you goods or services;
- Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties;
- Provide you a different level or quality of goods or services; or
- Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
Further, we may receive your Personal Information that you voluntarily share with us when you access, use, or interact with us or the Services (including a Promotion, or any “Chat” features online, among others). Information you submit or send may fall into one or more of the other categories noted above. We will use such data in accordance with this policy, as otherwise disclosed at the time of collection, in accordance with our agreement with you, or to the extent necessary for providing our products and services to you.
Sensitive Personal Information. Some of the personal information described above may be considered “sensitive” under the laws of certain jurisdictions (“Sensitive Personal Information”). Whether information is Sensitive Personal Information depends on the laws of your jurisdiction. Our use or disclosure of such data is reasonably necessary and proportionate for those legitimate business purposes, including for us to provide our products or services to you, as contemplated in applicable state privacy laws. If you do not provide certain sensitive personal information, it may delay or prevent us from providing our products and services to you.
C. How Do We Collect Your Personal Information?
We may collect (and may have collected during the preceding 12-month period) personal information from the following sources:
|
Data Category |
Direct Collection |
Automatic Collection |
Third Party Sources |
Examples of Third Party sources |
|---|---|---|---|---|
Identifiers |
✓ |
✓ (e.g. IP address) |
✓ |
Public databases, financial institutions, payment processors, credit reporting agencies, Cookies |
Demographic Information |
✓ |
n/a |
n/a |
n/a |
Protected Classification |
✓ |
n/a |
✓ |
Cookies |
Commercial Information |
✓ |
✓ |
✓ |
Public databases, Financial institutions, payment processors, Cookies |
Internet / Electronic Activity |
✓ (when you interact online or via social media) |
✓ (from your devices) |
✓ |
Online advertisers or data analytics providers, Cookies |
Biometric Information |
✓ |
n/a |
n/a |
n/a |
Geolocation Information |
✓ (when you interact with our Website or App) |
✓ (from your devices) |
n/a |
n/a |
Audio, Electronic, Visual, Thermal & Related Info |
✓ (when you interact with our App, Security Camera and other Camera-enabled products) |
✓ (from your devices) |
n/a |
n/a |
Inferences |
n/a |
✓ (from your devices) |
✓ (from third party data) |
Online advertisers or data analytics providers, Cookies |
(i) Direct Collection: We collect most of this personal information directly from you, including account registration, customer support or product complaints (by telephone, text, chat or email), or via our Website and App (including surveys, questionnaires, or other webforms).
(ii) Third Party Sources: We may also collect personal information:
(iii) Automatic Collection: We may automatically gather information through Cookies when you access our Website or App. Such information may include your IP address, browser type, referring/exit pages, and operating system. The information we collect from you may also depend on the settings of your device(s) and/or browser(s). We recommend checking the polices and instructions of your device manufacturer(s) or browser provider(s) to learn what information they make available to us. We may combine this automatically collected log information with other information we collect about you. We do this to improve our products or services we offer you, improve the Website or App, and improve marketing, analytics, or site functionality. For additional details, please refer to the section titled “Cookies and Other Similar Tracking Technologies” below. We may also use various technologies, including Google API, and embedded features in our Services, to collect and process information about your actual location, your use of our Services, or your use of our products and services, such as when you activate a product, use a product, when a product detects an event, or when you contact us.
(iv) Information obtained from credit reporting agencies: we may obtain credit information about you from an outside credit reporting agency to help us with customer authentication and credit-related decisions, such as eligibility for discounts or contract length. When possible, we use a “soft” inquiry to determine qualification, which does not use your social security number and is not recorded on your credit history.
(v) Personal Information Collected through the Security Camera or other Camera-Enabled Products. When you enable or sign up for a plan that utilizes the recording features of our security camera, doorbell, sensor, or other camera-enabled products (“Camera-enabled Products”), we, or our third-party service providers, will record, store, and process video and/or audio recordings from these devices according to the selections you make during the product set-up or reconfiguration process. As part of a notification or analysis of the data to identify motion or other events, Camera-enabled Products may capture and make available to you one or more of the following categories of recording data:
We process and store information from your Camera-enabled Products to send you alerts when there is an event. If you have the recording features enabled, we will capture, process, and store video and audio recordings from your camera depending on your settings. This data will be stored until your storage capacity is reached, at which point the data will be deleted to accommodate new incoming data on a first-in-first-out basis. You (and not frontpoint) are solely responsible for ensuring that you comply with any applicable laws when you use camera-enabled products and the associated recordings.
3. Cookies and Other Similar Tracking Technologies.
A. What are Cookies?
When you access or use our Services, we may use cookies, web beacons, pixels, software development kits (SDKs), and other similar tracking technologies (collectively, “Cookie(s)”) to collect certain data. The below descriptions will help you understand different categories of Cookies that we may use for our Services:
B. Duration.
Some Cookies remain on your device(s) only while your browser is open and are deleted automatically or shortly after you close your browser. Some Cookies remain on your device(s) and expire automatically after a set time, like a few days, weeks, or months. When you return to our Website, a third-party site, or other platform(s) using the same persistent Cookies, these tracking technologies enable the platforms to recognize your devices and customize your experience.
C. Purposes of Cookies
Frontpoint and our marketing partners, affiliates, and analytics providers use Cookies to analyze trends, administer our Services, track usage information, identify which emails and links have been opened by recipients, provide Targeted Advertising (as defined below), prevent you from seeing repetitive Targeted Advertising or related content, conduct research regarding the usefulness of certain advertisements to you, and gather demographic information about our user base as a whole. We may receive reports on the information and data the Cookies provide on an individual and aggregated basis. For example,
Essential/Performance. Some Cookies are necessary or required for the Services to function properly or securely, and provide the features you have requested (including choices you make). Certain Cookies allow us to remember choices you make (such as your username, language, or the region you are in).
Advertising. From time to time we may partner with a third-party ad network to either display advertising on our Services or to manage our advertising on other sites. These ads may be targeted to you based on information that we, the advertiser, and/or other third parties have collected about your online behavior or interests. For example, if you view a product on our Website or click on an advertisement for Frontpoint, Cookies may tell us the advertisement or products you clicked on and where you were viewing the content. Based on those browsing activities, we and/or other third parties may serve you advertisements or other content for the same or similar product on other websites you visit. These ads are called “Targeted Advertising.” Advertising Cookies do not necessarily store information that could directly identify you individually (such as your name), but collect information that may identify your browser and device through a unique identification code assigned to you. For more information about these Advertising Cookies, please review https://thenai.org/about-online-advertising/
Analytics. We and our service providers may use analytics tracking technologies, including Google Analytics, in connection with the Services. Analytics Cookies collect information about how you use our Services, including which pages you visit most often, when and how often you interact with certain features of our products, including the panel, sensors, cameras, or third party smart devices, and whether you encounter any errors. This allows us to measure and improve the performance of the Services. You can opt out from the use of Google Analytics by following the instructions provided at https://tools.google.com/dlpage/gaoptout.
D. Your Privacy Choices with respect to Cookies.
If you want to opt out of certain Cookies, there are several available options:
Google Chrome |
|
Firefox |
https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer |
Internet Explorer |
http://windows.microsoft.com/en-GB/windows-vista/Block-or-allow-cookies |
Microsoft Edge |
|
Safari; iOS |
https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac and https://support.apple.com/en-us/HT201265 |
Adobe Flash Cookie |
https://www.macromedia.com/support/documentation/en/flashplayer/help/help09.html |
4. How We May Use Your Personal Information.
Within the preceding 12 months, we may have used personal information as described in the section titled “Personal Information We May Collect About You” for the following business purposes or other legal or compliance objectives:
A. Auditing Relating to Ad Impression Verification, which refers to using your personal information collected via Analytics Cookies, such as device identifier or IP address, to count ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards.
B. Security and Integrity, which may include using your personal information as reasonably necessary and proportionate to:
C. Debugging and Error Repair, which may include using your personal information, such as device connectivity data, error logs, and account activity information, to:
D. Short-Term, Transient Use, including, but not limited to, non-personalized advertising shown as part of a consumer’s current interaction with the business.
E. Performing Services on behalf of Frontpoint, which may include:
F. Advertising and Marketing Services (excluding Cross-Context Behavioral Advertising), which includes administering any promotions, contests, surveys, or other general customer engagement communications with you about the information that may interest you.
G. Internal Research and Technological Development, which may include data analytics to improve our tools, surveys, benchmarking, or other related business purposes, including the creation of Aggregated Data and development of industry research.
H. Quality and Safety Assurance, which may include evaluation, analysis, improvement, and development of our products or services, performance of security and quality controls of the Website.
I. Legal Requirements, including the enforcement of our terms and conditions or protecting our business or our customers, fulfillment of our contractual obligations, and compliance with our obligations under applicable laws and regulations, among others.
J. Corporate Activities, including in connection with evaluating, conducting or implementing a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.
K. Employment-related Operations. We may collect employment-related information that constitutes “Protected Classifications” as defined above, including for the purpose of administering employment benefits.
Finally, within the preceding 12 months, We may have used personal information for the following commercial purposes:
L. User Interests and Personalization, which refers to communications with current, prospective, or former customers via email, telephone outreach, SMS, social media, mail, or other marketing channels, analysis of how you use our Services, or enhancements to your experience on the Website or App with a more personalized and interactive experience, including suggesting and offering you relevant content and recommendations.
A note about customer testimonials/comments/reviews: we occasionally post customer testimonials/comments/reviews through our Services that may contain personal information. Prior to posting the testimonial, we obtain the customer's consent to display their name along with their testimonial. If you wish to update or delete your testimonials/comments/reviews, you can contact us at privacy@frontpointsecurity.com.
A note about blogs and community forums: our Services may offer publicly accessible blogs and community forums. Any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at privacy@frontpointsecurity.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
5. How We May Disclose or Share Your Personal Information
We may disclose your Personal Information outlined above to the following categories of recipients:
We do not make data available to third parties in exchange for money. Instead, certain U.S. state privacy laws broadly define “sale” as disclosing or making available personal information to a third party in exchange for monetary or other valuable consideration. The term “sharing” includes disclosing or making available personal information to a third party for purposes of cross-context behavioral advertising, and constitutes a form of “sale”. For additional details, please refer to the sections titled “Cookies and Other Similar Tracking Technologies” and “California Privacy Statement”.
6. Data Storage; Data Retention; and Data Security
A. Data Storage and International Transfer: Frontpoint’s business operations and servers are based in the United States. If you are located outside the United States and access our Services, please note that your personal information collected by Frontpoint worldwide (including within the European Economic Area) may be transferred to the United States for processing and storage. The data protection and privacy laws in the U.S., including your data subject rights, may not offer the same level of protection as those in the country/region where you reside or are a citizen. For example, we may import your personal information into the United States to fulfill our contractual obligations to you. By providing personal information to Frontpoint, you consent to the transmission of your information outside your own country to be stored in the United States. We take steps to ensure that any such transfer complies with data protection laws and that all personal information is secure, including, where appropriate, putting in place standard contractual clauses or implementing other lawful tools and processes for transferring personal information.
B. Data Retention: We will keep your personal information while you have an account with us, while we are providing products or services to you, or as necessary for us to comply with our business requirements and legal obligations. Thereafter, we will keep your personal information for as long as is necessary:
We take reasonable steps to delete the Personal Information we collect when (1) we have a legal obligation to do so, (2) we no longer have a purpose for retaining the information, and/or (3) if you ask us to delete your information, unless we determine that doing so would violate our existing, legal, dispute resolution, contractual, or similar obligations.
C. Data Security. We endeavor to use and maintain commercially reasonable physical, technical, and organizational security measures designed to protect the Personal Information under our control. Despite our best efforts, the transmission of information via the internet is not completely secure. Therefore, we cannot guarantee the security of your personal information transmitted to our Services. When you use a password to access your accounts with Frontpoint, you are responsible for keeping your password confidential. Do not share your password with anyone. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Services.
7. Third Party Websites and Offerings (including Smart Home Features).
Our Website and App may contain links to websites, products, applications, features, or services operated by third parties, including social media plugins and connected products or services. Such third-party features may collect information about you, like your IP address and the page(s) you visit on our Website or App. They may also place Cookies on your device(s). Your interactions with those features are governed by the privacy policies of the third parties that provide them. Because of the dynamic media capabilities of our Website and App, it may not be clear to you whether certain webpages or applications are linked to our Website or App or connected to external, third-party websites. You should always check the URL to verify if you are no longer accessing our Services.
If you choose to enable, connect to, or use third-party products, applications, functionality, or services that integrate with Frontpoint or our Services (collectively, “Partner Products and Services”), you authorize Frontpoint to share and receive information, including Personal Information, as needed to authenticate your account, manage the connection, activate the integration, and provide the requested functionalities. In some cases, Frontpoint or the partner may ask for permission to control connected products or services. Your consent is required for these exchanges or control requests, and you may revoke or disable that consent at any time, subject to any limitations in the applicable Partner Products and Services.
If you follow any links that direct you away from the Website or App, or if you choose to share information with, or receive services from, Partner Products and Services, any information collected, used, or disclosed to those third parties is governed by their privacy policies and practices. We are not responsible for the use or collection of your information by these third-party websites, products, services, or offerings and cannot guarantee the adequacy of their privacy and security practices. We encourage you to carefully read the privacy policy of any website, product, service, or offering you visit or link to from our Services. A link to a third party’s website, product, service, or offering should not be construed as an endorsement.
8. Web Scraping.
You are strictly prohibited from using any automated system, software, or other methods, including but not limited to scripts, bots, crawlers, scrapers, or other data mining tools, to access, acquire, copy, monitor, or collect any data, content, or other information from the Services without prior written consent from us. This prohibition extends to the use of any technology designed to bypass or circumvent measures we use to restrict access to certain content or areas of the Services.
9. Children’s and Teen’s Privacy.
Frontpoint does not direct our Services to, and we do not knowingly collect or solicit any Personal Information from, anyone under the age of 18. Children and teens may not independently create a Frontpoint account or use our services. If you are under 18, you may use our Website, App, devices, or related services only with the permission and supervision of your parent or legal guardian and, where applicable, only as authorized by the Frontpoint account holder.
Because Frontpoint provides home security and monitoring services, we may incidentally collect personal information about children or teens who live in, visit, or are present at a property where Frontpoint products or services are used, including when a camera, video doorbell, sensor, alarm event, recording, notification, or monitoring feature captures their image, voice, movements, or activity. We may also collect limited information when a parent, guardian, or account holder authorizes a child or teen to use the App or related features to access or secure the home. We use this information only as reasonably necessary to provide, secure, support, and improve our products and services; respond to safety or alarm events; prevent fraud or unauthorized access; comply with legal obligations; and protect the rights, safety, and security of Frontpoint, our customers, household members, guests, and others.
If you believe that Frontpoint has collected personal information from a child under the age 13 without verifiable parental consent, we will take reasonable steps to promptly delete that information (unless retention is necessary or permitted by law). If you believe that a child under 13 may have provided us Personal Information, please contact us at privacy@frontpointsecurity.com.
For more information about the Children’s Online Privacy Protection Act, please visit the Federal Trade Commission’s website at: https://www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/childrens-online-privacy-protection-rule.
10. Promotional Communications and Sweepstakes.
We may use your personal information to send you updates (by email, text message, telephone, or post) about our products and services, including exclusive offers, promotions or new offerings.
You have the right to opt out of receiving promotional communications at any time by:
Information regarding our promotional text messages as well as the terms of service governing such messages can be found here. Phone numbers collected by us will not be shared with affiliates or third parties for marketing purposes.
We may ask you to confirm or update your marketing preferences if you instruct us to provide further products and/or services in the future, or if there are changes in the law, regulation, or the structure of our business.
We may offer sweepstakes, contests, and promotions (each, a “Promotion”), including any Promotion jointly or solely sponsored or offered by third parties, which may require submitting your personal information to such third parties (and the processing of your personal information may also be subject to such third party’s privacy policy as disclosed in the Promotion’s official rules). If you voluntarily choose to enter a Promotion, your personal information may be disclosed to, or shared with, Promotion co-sponsors or administrators, our service providers, social media sites (e.g., Instagram), and/or other third parties. For example, if you are notified by us that you are a winner of our Promotion, we will ask you to provide us with your full name and contact information. This information is required for us to fulfill your prize (as applicable) and for our legal compliance and recordkeeping purposes.
By participating in one or more Promotions we sponsor, you are agreeing to the official rules that govern that Promotion, which may include consent to additional or differing privacy practices from those contained in this policy. Please review those official rules carefully.
11. Changes to This Policy.
This policy is effective as of the date first listed above. We may change this privacy notice from time to time–when we make material changes to this policy we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Website or our App prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
12. How to Contact Us.
Please contact us if you have any questions about this privacy policy or the information we hold about you.
Mail: Frontpoint Security
22650 Executive Drive, Stes 119-122
Sterling, VA 20166
Email: privacy@frontpointsecurity.com
Phone: +1.877.602.5276
Do You Need Extra Help? If you would like this notice in another format (for example: audio, large print, braille) please contact us (see “How to Contact Us” above).
13. California Privacy Statement
This California Privacy Statement supplements the Frontpoint Privacy Policy (“policy”) and provides additional information regarding data protection and privacy rights provided under applicable California laws. The information below applies solely if you are a resident of California.
A. Notice at Collection as required under California Civil Code §1798.100
During the preceding 12 months, Frontpoint has collected or exchanged the following categories of personal information about California residents for purposes outlined below.
|
Categories |
Collected for Business Purposes* |
Disclosure to Service Providers for Business Purposes * |
Categories of Third Parties to which the data is sold or shared ** |
Commercial Purposes for Which the data is sold or shared |
||
|---|---|---|---|---|---|---|
1 |
Identifiers |
Yes |
Yes |
Business partners (only contact information), online advertisers or data analytics providers (only unique personal identifier, online identifier, Internet Protocol address) |
User Interests and Personalization |
|
2 |
Demographic Information |
Yes |
Yes |
N/A; Not sold or shared |
N/A |
|
3 |
Protected Classifications |
Yes |
Yes |
N/A; Not sold or shared |
N/A |
|
4 |
Commercial information |
Yes |
Yes |
Business partners and online advertisers or data analytics providers |
User Interests and Personalization |
|
5 |
Biometric data |
Yes |
Yes |
N/A; Not sold or shared |
N/A |
|
6 |
Internet or other electronic network activity information |
Yes |
Yes |
Business partners and online advertisers or data analytics providers |
User Interests and Personalization |
|
7 |
Geolocation data |
Yes |
Yes |
Business partners and online advertisers or data analytics providers |
User Interests and Personalization |
|
8 |
Audio and Visual information |
Yes |
Yes |
N/A; Not sold or shared |
N/A |
|
9 |
Professional or employment-related information |
Yes |
Yes |
N/A; Not sold or shared |
N/A |
|
10 |
Inference |
Yes |
Yes |
Business partners and online advertisers or data analytics providers |
User Interests and Personalization |
|
11 |
Sensitive Personal Information |
Yes |
Yes |
N/A; Not sold or shared |
N/A |
|
|
How do we collect your personal information? |
Please refer to the section titled “How do we collect your personal information?” above |
|||||
|
What’s our business purpose for collecting your information |
Please refer to the section titled “How We May Use Your Personal Information” above |
|||||
|
Who do we disclose your information to? |
Please refer to the section titled “How We May Disclose or Share Your Personal Information” above. |
|||||
|
How long do we retain your information |
Please refer to the section titled “Data Retention” above. |
|||||
* This refers to all categories of personal information identified in Section 2(B) for one or more business purposes outlined in the How We May Use Your Personal Information section above. For details regarding the full description of each data category, please refer to the section titled “Personal Information We May Collect About You” above.
** Notice of Sale and Sharing. We do not make data available to third parties in exchange for money. Instead, certain U.S. state privacy laws broadly define “sale” as disclosing or making available personal information to a third party in exchange for monetary or other valuable consideration. During the preceding 12-month period, we may have exchanged with our business partners, online advertisers and data analytics providers (as identified above) certain personal information identified in the table above for purposes of improving “User Interests and Personalization” as described in the section titled “How We May Use Your Personal Information” above. As broadly defined under certain U.S. state privacy laws, these data exchanges may constitute a “sale” or “sharing” of personal information. Further, to our knowledge, we do not “sell” personal information of consumers under the age of 16 years old, as defined in applicable privacy laws. We therefore provide this notice in accordance with applicable laws and the instructions to opt-out. You may use the settings on the Cookie Banner, adjusting your browser settings, broadcast an opt-out preference signal (i.e., Global Privacy Control), or select other options as fully described in the section titled “Your Privacy Choices with respect to Cookies”.
B. Consumer Rights.
This section describes California residents’ rights under the California privacy laws with respect to your Personal Information we have collected about you during the preceding twelve month period subject to certain exceptions.
C. How to Exercise Your Consumer Rights under California laws.
This Section explains the processes for exercising your consumer rights as a California resident:
(i) Methods to Submit A Request: You may request your right to know and your right to deletion free of charge up to two (2) times in any twelve (12) month period. To exercise the rights described above, please contact us as follows:
Mail: Frontpoint Security
22650 Executive Drive, Stes 119-122
Sterling, VA 20166
Email: privacy@frontpointsecurity.com (please use “CCPA” in the subject line)
Phone: +1.877.602.5276
(ii) Verification Procedures. Please note that for a request to be verifiable, you must provide sufficient information that allows us to reasonably verify your identity by matching information you have provided with the information we have on file for you, including email address, phone numbers, full names, addresses and other information. Further, you must describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. In some cases, we may request additional information to verify your identity, or where necessary to process your request. We reserve the right to deny a consumer request if the identity of the requesting party cannot be confirmed, in which case, we will provide you with an explanation for the denial.
(iii) Response Timing. Upon receiving a Request to Know, Request to Deletion, or Request to Correct, we will confirm receipt of the request within 10 business days and respond to the request within 45 calendar days from the date we receive your request. If necessary, we may take an additional 45 calendar days to respond to your request. If this extension is needed, we will notify you of the extension and explain the reasons why responding to your request will take more than 45 days. We are only required to respond to Requests to Know and Data Portability Rights twice in a 12-month rolling period.
(iv) Authorized Agent. You may designate an authorized agent to make a request on your behalf. Authorized agents will be required to provide proof of their authorization. Individuals operating as an authorized agent on behalf of a California resident must provide a written authorization document, signed by the California resident, containing the California resident’s name, address, telephone number, and valid email address, and expressly authorizing the individual to act on behalf of the California resident. We may also require that you directly verify your identity and the authority of your authorized agent. We reserve the right to reject authorized agents who have not fulfilled the above requirements or automated requests under California privacy laws, where we have reason to believe the security of the requestor’s Personal Information may be at risk.
D. California’s “Shine The Light” Law
If you are a California resident, you have the right to request information from us once per calendar year regarding the customer information we share with third parties for the third parties’ direct marketing purposes. Please be aware that not all information sharing is covered by the “Shine the Light” requirements and only information on covered sharing, if any, will be included in our response. As part of the California Online Privacy Protection Act, all users of our Website may make changes to their information at any time by contacting us at privacy@frontpointsecurity.com.
14. Other U.S. State Privacy Rights
Certain U.S. states grant their residents specific privacy rights, subject to certain exceptions and limitations. If you reside in one of these states, please review the applicable state-specific rights below. For additional information about our data collection and processing practices, please review this policy in full.
We reserve the right to request additional information from you to verify your identity or to process your request. We will respond to your request within the timeframe required by applicable law.
Depending on the state where you are a resident, you may be able to designate in writing an authorized agent to make a request on your behalf. As permitted by law, we may require the agent to provide proof that you have made the authorization prior to processing any request from the agent.
Methods to Submit A Request: To exercise your privacy rights, please contact us as follows:
Mail: Frontpoint Security
22650 Executive Drive, Stes 119-122
Sterling, VA 20166
Email: privacy@frontpointsecurity.com (please use “[Applicable State] Privacy Request” in the subject line)
Phone: +1.877.602.5276
A. Colorado Residents’ Rights
Subject to certain exceptions, Colorado law grants Colorado residents certain rights as set forth below.
Right to Access: You may confirm whether we process your personal data and access that data.
Right to Correct: You may request that we correct inaccuracies in your personal data.
Right to Deletion: You may request deletion of your personal data, subject to certain exceptions.
Right to Data Portability: You may request a copy of your personal data in a portable format.
Right to Opt-Out of Targeted Advertising and Sale: You may opt out of targeted advertising and the sale of personal data.
Right to Withdraw Consent: If we rely on your consent to process sensitive personal data, you may withdraw that consent at any time.
Right to Appeal: If we deny your request, you may appeal by using the same method of submission. If your appeal is denied, you may contact the Colorado Attorney General.
B. Nebraska Residents’ Rights
Subject to certain exceptions, Nebraska law grants Nebraska residents certain rights as set forth below.
Right to Access: You may confirm whether we process your personal data and access that data.
Right to Correct: You may request correction of inaccuracies in your personal data.
Right to Delete: You may request deletion of your personal data.
Right to Data Portability: You may request a copy of your personal data in a portable format.
Right to Opt-Out of Targeted Advertising and Sale: You may opt out of targeted advertising and the sale of personal data.
Right to Withdraw Consent: We only process your sensitive personal data with your consent or as permitted by law. When you have provided consent, you may withdraw it at any time.
Right to Appeal: If we deny your request, you may appeal using the same method of submission. If your appeal is denied, you may contact the Nebraska Attorney General.
C. New Jersey Residents’ Rights
Subject to certain exceptions, New Jersey law grants New Jersey residents certain rights as set forth below.
Right to Access: You may confirm whether we process your personal data and access that data.
Right to Correct: You may request correction of inaccuracies in your personal data.
Right to Delete: You may request deletion of your personal data.
Right to Data Portability: You may request a copy of your personal data in a portable format.
Right to Opt-Out of Targeted Advertising and Sale: You may opt out of targeted advertising and the sale of personal data.
Right to Withdraw Consent: We only process your sensitive personal data with your consent or as permitted by law.
Right to Appeal: If we deny your request, you may appeal using the same method of submission. If your appeal is denied, you may contact the New Jersey Division of Consumer Affairs.
D. Texas Residents’ Rights
Subject to certain exceptions, Texas law grants Texas residents certain rights as set forth below.
Right to Access: You may confirm whether we process your personal data and access that data.
Right to Correct: You may request correction of inaccuracies in your personal data.
Right to Delete: You may request deletion of your personal data.
Right to Data Portability: You may request a copy of your personal data in a portable format.
Right to Opt-Out of Targeted Advertising and Sale: You may opt out of targeted advertising and the sale of your personal data.
Right to Withdraw Consent: We only process your sensitive personal data with your consent or as permitted by law.
Right to Appeal: If we deny your request, you may appeal using the same method of submission. If your appeal is denied, you may contact the Texas Attorney General.
E. Virginia Residents’ Rights
Subject to certain exceptions, Virginia law grants Virginia residents certain rights as set forth below.
Right to Access: You may confirm whether we process your personal data and access that data.
Right to Correct: You may request that we correct inaccuracies in your personal data.
Right to Delete: You may request deletion of your personal data.
Right to Data Portability: You may request a copy of your personal data in a portable format.
Right to Opt-Out of Targeted Advertising and Sale: You may opt out of targeted advertising and the sale of personal data.
Right to Withdraw Consent: We only process your sensitive personal data with your consent or as permitted by law. When you have provided consent, you may withdraw that consent at any time.
Right to Appeal: If we deny your request, you may appeal by using the same method of submission. If your appeal is denied, you may contact the Virginia Attorney General.
